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How to Authenticate to Microsoft When You Get a New Phone

How to Authenticate to Microsoft When You Get a New Phone

In the ever-evolving landscape of digital security, transitioning to a new phone while ensuring a seamless authentication process can be a daunting task. This becomes particularly challenging when utilizing the Microsoft Authenticator app to safeguard your Microsoft accounts. 

Whether you’ve upgraded your device or find yourself without the old one, this guide will provide solutions and address common questions you may encounter when it’s time to authenticate to Microsoft on a new phone. 

A Step-by-Step Guide to Microsoft Authentication with a New Phone

In an era where online security is paramount, configuring the Microsoft Authenticator app for your work or school account adds an extra layer of protection. You can register your mobile app here or in the new security info registration experience here. 

1. Navigate to Security Info

Sign in to your work or school account and navigate to your My Signins account portal, the starting point for configuring security information. Within your My Account portal, locate and select the “Security info” section. If you’ve already registered, expect a prompt for two-factor verification. Click on “Add method” within the Security info pane.

2. Choose Authenticator App

On the “Add a method” page, opt for the “Authenticator app” from the list. Click on “Add” to initiate the setup process.

3. Download and Install the App

Choose to download and install the Microsoft Authenticator app on your mobile device by selecting “Download now.” If you prefer an alternative authenticator app, indicate your choice during this step.

4. Authenticate on Your Mobile Device

Open the app on your mobile device, allow notifications, and select “Add account.” Follow the on-screen instructions to complete the authentication process.

5. Scan the QR Code

Return to the setup page on your computer, where a QR code will be displayed. Using the Authenticator app on your mobile device, scan the QR code and select “Next.”

6. Test Your Account

Ensure successful integration by approving the notification sent to your mobile device. This step serves as a test to verify that your security info has been successfully updated.

7. Change Default Security Info Method

For those wishing to make the authenticator app their default method, access the Security info page, select “Change” next to the Default sign-in method, and opt for “Microsoft Authenticator – notification.” Remove any old authentication methods, such as the one on your old phone.

How to Authenticate and Set Up Microsoft Authenticator on a New Phone without Access to the Old One

On a Work Or School Account

Ideally, you still have access to Microsoft Authenticator on your old phone, but sometimes that isn’t the case. Go to the My Signins account portal described above. If you are not able to access that page because it is prompting for you to authenticate, confirm that there are no other authentication options available in smaller print the main message. If there are not, check to see if you had backed up the Microsoft Authenticator app and restore the backup on your new phone using the appropriate method for your phone. If that isn’t possible, you will need to contact your organization’s help desk, so that they can give you temporary access with another method to allow you to register the new device with Microsoft Authenticator.

For Recovering A Personal Microsoft Account

In scenarios where your authenticator app is set up on a device you no longer have access to, the process of recovering your account credentials for use on a new device becomes crucial. Follow these steps to seamlessly back up and recover your Microsoft Authenticator app on iOS devices running version 5.7.0 and later, as well as Android devices running version 6.6.0 and later.

Back Up and Recover Account Credentials in the Authenticator App

The Microsoft Authenticator app facilitates the backup of account credentials and related app settings to the cloud. To ensure a smooth process, make sure you don’t have a personal Microsoft account already set up in the authenticator app.

Cloud Backup for iOS Devices

On your iOS device, navigate to Settings, select Backup, and turn on iCloud backup. This action ensures your account credentials are securely backed up to your iCloud account.

Cloud Backup for Android Devices

On your Android device, access Settings, select Backup, and enable Cloud backup. This process ensures your account credentials are backed up to your cloud account.

Recover Your Account Credentials on Your New Device

Before recovery, ensure that the account you’re recovering doesn’t exist in the Authenticator app to avoid overwriting or erasing an existing account mistakenly. 

  1. On your mobile device, open the Authenticator app, and select “Begin recovery.”
  2. Sign in to your recovery account using the personal Microsoft account used during the backup process. Your account credentials are successfully recovered to the new device.

If you use push notifications with personal or work/school accounts, additional verification may be needed. Follow these steps for more verification:

  1. For personal Microsoft accounts, enter your password along with an alternate email or phone number.
  2. For work or school accounts, scan a QR code provided by your account provider.

Now that you’ve successfully backed up and recovered your account credentials on your new device, continue using the Microsoft Authenticator app to verify your identity. Please note that without a backup to restore from, there isn’t a recovery path for a Microsoft personal account.

 For additional help on using Authenticator app methods visit this page. 

Set Up Microsoft Authenticator Today

When you take the time to set up Microsoft authentication on your new device, you can safely navigate the evolving digital landscape. Should you have any further inquiries or seek personalized assistance, please feel free to contact us. Skyline IT Management is your steadfast partner in digital security and management.