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How to Set Up MFA Using the Microsoft Authenticator App for Microsoft Business Account (Error Message: “More Information Required”)

As businesses continue to use technology for their daily operations, ensuring the security of digital accounts and data becomes more critical. One way to enhance security is by implementing Multi-Factor Authentication (MFA), which prompts users for additional information besides a password to access their accounts. 

Microsoft offers MFA for its business accounts, and the process is straightforward, especially when using the Microsoft Authenticator app. However, users may sometimes encounter the message, “More information required, your organization needs more information to keep your account secure.” This article will guide you on how to set up MFA using the Microsoft Authenticator app for your Microsoft business account.

Why Use MFA for Your Microsoft Business Account?

Using MFA for your Microsoft business account provides an extra layer of protection against login attempts from unauthorized users. The MFA prompts you to provide additional information besides a password, such as a fingerprint or facial recognition, before granting access to the account. 

This means that even if someone gets their hands on your password, they won’t be able to get into your account without the additional information required. Using MFA also helps to protect against phishing attacks, which are increasingly prevalent.

How Can You Set Up MFA for Your Microsoft Business Account?

To set up MFA for your Microsoft business account, you need to have the Microsoft Authenticator app installed on your smartphone or tablet. The app is available for free on both the App Store and Google Play. Once you have the app, follow these steps:

  1. Sign in to your Microsoft business account

The first step to set up MFA using the Microsoft Authenticator app is to sign in to your Microsoft business account by entering your email address and password in the relevant fields. 

  1. Go to the Security settings page

Once you have signed in to your Microsoft business account, navigate to the Security settings page. This page contains various security settings that you can customize to ensure the security of your account. It’s usually located under the “Settings” or “Account” menu.

  1. Click on the “Additional security verification” option

On the Security settings page, locate the “Additional security verification” option and click on it. This option allows you to enable MFA and set it up using the Microsoft Authenticator app.

  1. Select “Set up Authenticator app” and follow the prompts to download and install the app on your device

After selecting the “Set up Authenticator app” option, you’ll be asked to download and install the Microsoft Authenticator app on your device. Follow the prompts to download and install the app from the App Store or Google Play, depending on your device’s operating system.

  1. Once the app is installed, return to the Security settings page and click on the “Set up” button next to “Authenticator app”

After downloading and installing the Microsoft Authenticator app, return to the Security settings page and click on the “Set up” button next to “Authenticator app.” This will launch the MFA setup process using the app.

  1. Follow the prompts to scan the QR code displayed on the screen using the Authenticator app

Once you have clicked on the “Set up” button, the app will prompt you to scan a QR code displayed on the screen using the Authenticator app. Open the app and scan the QR code using your device’s camera. The app will then generate a verification code.

  1. Once the code is scanned, the app will generate a verification code. Enter this code on the screen to complete the process

After scanning the QR code, enter the verification code generated by the app on the screen to complete the MFA setup process. This code is time-sensitive and changes every few seconds, so be sure to enter it before it expires.

  1. You may be asked for more information, such as a phone number, to ensure that you can still access your account even if you lose access to the Authenticator app

In some cases, you may be prompted to provide additional information, such as a phone number, to ensure that you can still access your account even if you lose access to the Authenticator app. This step is crucial as it ensures that you can still access your account even if you lose your device or the app becomes unavailable for any reason.

View our YouTube video on this process.

What Happens When You Get the “More Information Required” Message?

Sometimes, when setting up MFA using the Microsoft Authenticator app, you may encounter the message, “More information required, your organization needs more information to keep your account secure.” 

This message typically occurs when your organization has set additional security requirements for your account. If you encounter this message, you need to contact your organization’s IT administrator to provide the necessary information or permissions to complete the MFA setup process.

Book a Call 

Setting up MFA using the Microsoft Authenticator app for your Microsoft business account is a straightforward process that provides an extra layer of security to your digital account. It’s crucial to ensure that your account is secure and protected against unauthorized access, and MFA is an excellent way to achieve this.

If you need help setting up MFA or other IT-related services, contact Skyline IT Management, a preferred technology partner for PM Attendant. Book a call for expert support and guidance today.