The world of work has evolved rapidly over the last 18 months and now is firmly digital-first. In this new paradigm, the communication tools of yesterday are no longer suitable. Your business needs to look ahead, innovate and empower your employees to perform at their best.
This is where Skyline’s UCaaS solution, Elevate, comes in. Whatever sector you work in, UCaaS can benefit your business. In fact, we’d go as far as to say that UCaaS is the future of enterprise communications!
Below, we’ll explore what UCaaS is and how it can benefit your business.
What is UCaaS?
Unified Communications as a service is a subscription concept where you get access to a range of communications functions – including voice, video, audio conferencing and messaging – within a flat-fee subscription model.
The UCaaS infrastructure is hosted, managed and secured by the communications provider that distributes the service, meaning you don’t have to worry about setting up or maintaining any infrastructure.
Compared to traditional telephone communications, UCaaS has a range of benefits, including lower costs, increased reliability and greater flexibility. It’s no wonder that the UCaaS market is expected to grow from $28.96 billion in 2021 to $69.93 billion in 2028.
But what exactly does UcaaS look like in practice? Here are some of the main features of our solution, Elevate:
Voice and Telephone communications
Traditional phone systems are infamous for being unreliable and expensive. They’re also not fit for the remote working world. If your employees aren’t in the office when the phone rings, they could miss important calls.
UCaaS tackles this problem head-on. It enables connection and collaboration no matter where your employees are. They can take calls from their mobile, laptop or any device of their choice.
Plus, because it depends on the cloud rather than phone lines, UCaaS offers high-quality voice features. Best-in-breed UCaaS solutions also enable you to implement automatic call forwarding and re-routing so you can bring your voice strategy into the digital age.
Video and Meeting Solutions
While voice is still an important part of workplace conversations, video meetings are also on the rise. In fact, 75% of CEOs say that video conference calls will entirely replace audio calls in the next few years.
Leading UCaaS solutions offer dedicated video meeting functionality so that your employees can easily communicate with each other as if they were in the same room. Plus, your employees can access these meetings on any device – be it their mobile, desktop computer, laptop or tablet!
Our UCaaS solution offers enhanced video call functionality. You can easily share presentations, collaborate on documents and create break-out rooms for larger group meetings. In line with this, over 75% of UCaaS users experience better productivity levels.
As people continue to work from home, messaging and chats have become a critical part of workplace communications – and are even superseding email!
Our UCaaS solution facilitates all modes of messaging. It hosts chats on collaboration tools like Teams, as well as traditional SMS messages.
It’s worth noting that messaging isn’t just for internal communications either! Research shows that 91% of customers are interested in signing up for texts. With UCaaS, it’s simple and straightforward to reach out to customers and prospects via messaging.
You’ll have access to a range of messaging tools that you can use to reach new audiences and improve the customer experience.
Is Elevate really less expensive than my current communications plan?
Often, our customers wonder how UCaaS can be more cost-effective than traditional phone systems. It’s because solutions like Elevate are priced on a flat monthly fee per user. This makes costs more predictable – and generally less expensive – than an on-premises system.
How to deploy Elevate today!
One of the biggest perks of Elevate is that it’s a service. You don’t need to worry about deploying the solution – we do that for you! Setup is all web-based and we will guide you through every step. You also don’t need to pay for hardware. We will provide these – and you can use your existing internet wiring!
We’ll also provide you and your employees with user training and webinars, so you can start using your service immediately.
Elevate: The easy, reliable, and affordable business phone solution
Skyline IT Management can assist your Oklahoma business with a practical and flexible cloud-based phone system that comes with top-notch support. Our system, Elevate, is a reliable, full-featured cloud communications platform that includes integrated video conferencing, screen sharing, chat, file backup and sharing and more. With the included desktop and mobile apps, your employees stay connected no matter where they are or what mobile device they are using.
Book a Call today to schedule a technology consultation.