Skyline IT Management looks forward to working with you today and for many years to come. As with any relationship, we believe things work more smoothly when we agree on how business will be conducted.
Our values for how we conduct business followed by our Terms of Service:
We work to stay educated and capable in all areas for which they represent themselves to be competent. They will not knowingly claim competence that they do not possess.
In all engagements, we will provide honest information about products, services, pricing, and related matters. This includes the accurate representation of work performed and the products and services offered for sale.
Be Forthright with Clients
This includes registering client hardware, software, and services in the client’s name. It also includes providing the client with a reasonably useful copy of their network documentation. Implicit in this requirement is the fact that the client has paid for all of these things and that ownership or licensing should be in the client’s name/possession. This also includes disclosing any possible conflict of interest between the us and our client.
Be Legal in All Activities
We will follow applicable laws with regard to business operations, sales, data protection, privacy, and all other manners.
We will treat everyone (clients, employees, suppliers, vendors, etc.) impartially without regard to ethnicity, age, gender, disability, sexual orientation, nationality, language, religious beliefs, or political beliefs.
We will sign non‐disclosure agreements with all clients and employees, and work earnestly to protect client confidentiality and intellectual property.
We will sign contracts with clients that are reasonable in nature and not intended to give an unreasonable or undue advantage to our business as the provider.
We conduct all business with the highest standard of ethics. These values represent the Skyline way of doing business.
Terms of Service
Skyline IT Management provides services under monthly service contracts. When we engage with a non-contract client for a project or service, labor charges paid are non-refundable. Labor charges have a 30 minute minimum for remote support and a 1 hour minimum for onsite support. Rates are subject to change. Normal business hours are Monday through Friday 8:00 a.m. to 5:00 p.m. CST. Contractual arrangements may be made for support outside of normal hours. Otherwise, after hours support is not guaranteed available, but can often be arranged at two times the normal rate. The rate for emergency after-hours support is three times the normal hourly rate.
Requests for service and support need to be submitted according to the methods provided on our website, phone system or other applications we provide our clients.
All hardware must be paid for in advance and is sold with a manufacturer’s warranty. Skyline IT Management provides no additional warranty. Additional manufacturer or third party warranties may be purchased through Skyline IT on some products. Merchandise purchased from Skyline may be returned within 30 days. There is a 10% restocking fee on all items except special-order items. There is a 20% restocking fee on special-order items.
There is a 3% fee for credit card purchases over $1,000. Clients waive the right of chargeback for purchases made with a credit card. There is a $75 charge for returned checks. Invoices are due and payable to Skyline IT Management upon completion of the work; payment is late if un-paid within 15-days. All unpaid sums that are not in dispute shall bear interest at the rate of 1.5% per month. Cost of collection, including reasonable attorney’s fees, shall be borne by the client. All merchandise remains the property of Skyline IT Management until paid in full. Skyline IT Management shall not be bound by any terms or conditions printed on a purchase order, check, or correspondence from client without prior written acceptance of such terms. Skyline IT Management will not perform for Clients with past due balances. This includes but is not limited to emergency services.
Quotations and responses to requests for quotations do not include the price of sales tax or shipping unless these items are explicitly stated. Client is responsible for the cost of sales tax and shipping of all merchandise. Licensed software purchased by Consultant for Client is not refundable.
From time to time Skyline IT Management may offer for sale items that are demonstration units, refurbished, or used. All such items are sold AS-IS and are not returnable, unless specified in the specific warranty for that product. When Skyline IT Management offers a quote, and it contains items from a third party, the part of the quote containing third party information may change by the time the Client reviews and makes a decision. The quote, therefore, may have to be adjusted relative to third party information as Skyline IT Management cannot guarantee the price and /or availability of products and / or services quoted. All defective merchandise must be returned to Skyline IT Management, prepaid.