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Did You Know About Our VoIP Services

Did You Know About Our VoIP Services?

If you’re yet to use VoIP services, you’re missing a trick! This amazing technology has the potential to help you reduce costs, enhance productivity and embrace the future of work. 

VoIP stands for Voice over Internet Protocol. It’s essentially the transmission of voice over the internet rather than through a traditional telephone network. VoIP has been around for a while, but the infrastructure to support it has only really come into its own in the last few years. 

In the mid-2000s, internet speeds and bandwidth weren’t robust enough to support seamless VoIP systems. The potential was undoubtedly there, but traditional phone systems were more reliable. 

Today, the opposite is true. With lightning fast internet speeds and excellent connectivity, VoIP systems have a range of benefits that telephone systems simply can’t match. 

With features for video conferencing, call forwarding, unlimited calls and anywhere functionality, VoIP is undoubtedly triggering a workplace communications revolution. In fact, by 2025, it’s estimated that the VoIP market will reach an astonishing $55 billion and SMBs, in particular, are projected to contribute growth of over 15% in the VoIP market between 2019 to 2025. 

How does VoIP work?

VoIP is a super flexible, scalable communications system that simplifies how organizations communicate with customers and each other. While it’s easy to understand the output of VoIP, many people are confused by how it actually works. That’s what we’ll talk about in this section. 

VoIP works pretty similarly to email, except instead of sending text over the internet, your sending sound. To begin with, the system converts the user’s voice into data packets. These are then transferred over the internet to the receiver, who will hear them just as they were sent. 

VoIP doesn’t mean you have to completely give up your landline telephone systems either. While many people use VoIP for computer-to-computer calling, you can also connect an analogue telephone adapter to your network and make calls that way. This flexibility is one of the biggest benefits of VoIP, enabling your people to make calls how and where they want. 

In terms of storage, VoIP stores data like phone numbers, contact details and client information in the cloud. Your employees are able to access this information through an online dashboard that is intuitive to use. 

This is great for enhancing the employee experience. Rather than looking through physical contact books and switching between the phone and the computer, your employees can access everything they need on one device. 

VoIP vs. Traditional Telephone 

The traditional telephone landline is almost as embedded in workplace culture as water cooler talk, but it’s fast becoming obsolete in favor of VoIP systems. This is especially true given announcements from providers like BT regarding plans to phase out PSTN and ISDN systems by 2025. 

The replacement for these systems? You guessed it: VoIP. 

If your business still relies on these traditional telephone tools, you need to start thinking about upgrading urgently. We can upgrade your business phone system to ensure no matter where your team is located, your customers can receive the same responsive and professional calling experience.

Beyond the need to upgrade to VoIP, these solutions also have a host of functionalities you can’t get with the traditional landline, including: 

  • Sending voicemails to someone’s email inbox 
  • Unifying all your communications, so you can easily switch from an audio call to a video call
  • Enables employees to use their business ID and phone number even when using personal mobile phone devices
  • Access to features like ring groups, company directory, and hold music, which used to be out of reach for many small businesses
  • Cost savings! A business’s average VoIP savings are between 30% and 50%

Is All VoIP Created Equal? 

In short, no. Some VoIP systems are undoubtedly better than others. You need to be careful about the solution you pick to ensure you realize the benefits. This is where things can get tricky; there are an overwhelming number of VoIP providers out there, all promising to deliver the best service.

The VoIP system you go for will depend on your organization’s needs, sector and price point. There are systems out there specifically designed for industries like healthcare, while other solutions are tailored for the SMB market. 

Looking through all the options by yourself and ensuring a smooth transition can be difficult, which is where we come in! We’ve got a wealth of experience in helping Edmond businesses get the personalized setup and support they need to unleash the benefits of VoIP.

Ready to Embrace VoIP In Your Organization? Get Started Today!

Analog phones are on the way out. Many businesses are eliminating landlines and going full cloud. Don’t stay chained to inflexible systems! 

Skyline IT can help your Edmond business with a unified cloud-based communications system.