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Why Do I Need an MSP Instead of Just an IT Company We Call When We Have Problems?

Why Do I Need an MSP Instead of Just an IT Company We Call When We Have Problems?

Technology has become an integral component of modern business operations. No matter if it’s for small or large operations, technology plays a significant role in communication, data storage, and daily operations.

As a result, any mishap or downtime could seriously alter business operations, so having reliable IT support is essential. While many businesses depend on break-fix IT support, calling an IT company whenever there is a problem may no longer suffice. 

Managed service providers (MSPs) have emerged as an efficient alternative to break-fix support. In this post, we’ll explore why MSPs may be the superior option.

What Is an MSP? 

An MSP is a third-party company that provides proactive IT support services to businesses. Unlike break-fix IT support, MSPs take a holistic approach by providing network monitoring, data backup, and security management, among other services. MSPs provide continuous maintenance of IT systems and regular software updates so your systems remain up to date and secure.

What are the Benefits of an MSP?

An MSP offers proactive IT support services, meaning they monitor and maintain your systems to ensure they run smoothly. This contrasts with break-fix IT companies who only respond when issues arise. 

With an MSP, you can identify issues before they become major problems, thus minimizing downtime while guaranteeing smooth business operations. Furthermore, MSPs offer reports detailing their health and performance so you can identify areas that need improvement.


MSPs may provide more cost-effective IT support than break-fix IT support, as break-fix costs depend on when services are rendered and can become unpredictable. An MSP offers various services at a fixed monthly fee to allow budgeting and planning your IT expenses more accurately. They can also help identify inefficiencies within your system that could reduce expenses such as unnecessary software licenses or hardware that has become unnecessary for use. 

Expertise and Knowledge

A Managed Services Provider (MSP) boasts a team of IT professionals with deep expertise and knowledge across a range of IT support areas, making their knowledge invaluable to your business by ensuring your IT is managed by experts who know the latest industry trends and best practices. An MSP can offer insight and recommendations into optimizing IT systems to enhance business operations while staying up-to-date with cutting-edge technologies to keep you ahead of the competition.


An MSP can evolve alongside your business. As it expands, IT systems may become more complex, and you may require additional IT support services. An MSP can scale its services accordingly so that they meet the growing IT support requirements of your business. For instance, if you’re expanding into new markets, it can help set up IT systems and infrastructure for you there.


Security for businesses of all sizes is of the utmost importance, and managed service providers (MSPs) offer comprehensive cybersecurity solutions. These include firewalls, antivirus software, and data backup and recovery systems. 

MSPs also take care of regular updates and patches so your systems remain protected against cyber threats. They will also implement security policies and procedures, so your employees are trained in how to identify and prevent cyber threats,  giving you peace of mind knowing your business is fully secured.

Increased Productivity and Efficiency

Working with an MSP allows you to focus on running your core business operations while leaving IT support up to experts. An MSP can handle tasks like software updates, data backup, cybersecurity protection, and downtime minimization so you can focus on growing your business.

Why Select an MSP Over Break-Fix IT Support?

Break-fix IT support may be suitable for small businesses with minimal IT requirements but is unsustainable when applied to organizations that heavily rely on technology. With break-fix support, you are only paying for what services you require when they arise, leading to unpredictable costs and reactive support that may not keep your business operating at optimal levels.

An MSP takes a proactive approach to IT support, providing continuous monitoring and maintenance of your systems. You pay a fixed monthly fee for various services provided, making your IT expenses predictable and manageable. They can provide you with access to experienced professionals across a range of IT support areas who know the latest trends and best practices within their industry. 

Get Started With Managed IT Services Today

Technology plays an essential part in modern-day business operations, and any malfunction or downtime could seriously harm your operation. An MSP offers proactive and holistic IT support services, ideal for businesses of all sizes. Comprehensive IT system monitoring and maintenance will help you identify any issues early and resolve them before they become major problems. 

An MSP offers comprehensive cybersecurity solutions, expertise and knowledge, scalability, cost-effectiveness, increased productivity, and efficiency to businesses that need reliable IT support for their operations. If your business could benefit from these services, consider teaming up with an MSP.

Skyline IT Management is a trusted MSP in the cybersecurity space. Book a call to gain more insight into our MSP services and learn how we can assist your company in succeeding in today’s digital environment.